What payment providers do you accept?
We accept all major credit cards.
Are your courses for professional make up artists?
Yes they are!
My Lizi Hance Academy courses are perfect for those wanting to take their home make-up routine up a notch to up-skilling advanced make-up artists. The 'Ace Your Base' course is ideal for beginner to intermediate make-up artists, including those at home wanting to up their make-up skills. 'Time To Shine' and 'Bridal Glam' courses are best suited to intermediate to advanced makeup artists.
Do you have AfterPay?
Unfortunately AfterPay is not available for video downloads.
What is the difference between Rental vs. Purchase?
If you choose to rent, you have 24 hours to watch the video from the time of purchase.
If you choose to purchase, you have permanent access to the video via the member login area.
How long do I have to watch the workshop?
Rental of one technique workshop: you have 24 hours from the time of purchase.
Rental of workshop bundle: you have 48 hours from the time of purchase.
Where can I watch the video?
You can watch the workshop videos on any device you can login to with internet including smart phone, tablet, laptop and desktop computer.
If I personally purchase the workshops, can I share my membership logins?
We have IP blocking technology in place that detects a new device or location login with your details. If we believe you have shared your logins with somebody else, we will suspend your account permanently. It is at discretion of management and the decision is final. We recommend you do not share your logins to avoid suspension.
Can I use Chromecast to watch the workshops?
Yes, you can use Chromecast to watch your workshop videos on your TV by casting from your laptop, tablet, or phone.
To watch videos by using Chromecast:
- Make sure Chromecast is set up on your TV
- Make sure your laptop or device is logged on to the same WiFi network as your TV
- Open the video on your laptop or device and click on the Chromecast icon
Can I use AppleTV or AirPlay to watch the workshops?
Yes you can use AirPlay to watch the workshop videos on your TV by playing from your Mac, iPad, or iPhone. To watch videos by using AirPlay:
- Make sure your Apple TV is set-up
- Make sure your Apple device is logged on to the same WiFi network as your Apple TV
- Open the video on your Apple device and click on the AirPlay icon.
I can't login, can you help?
If you have tried to login with your confirmed details please email lizihance@gmail.com for login help.
I have forgotten my password, can I reset it?
You can easily update your billing information from your login area. To update your billing information visit
https://lizihanceacademy.com.au/sign_in - Click My Account and follow the dashboard prompts.
What browsers can I use to access Lizi Hance Academy?
For the optimal viewing experience of workshops we recommend using the most recent versions of Chrome, Firefox, or Safari.
How can I adjust video quality?
Whilst viewing our videos, you have the options to select and change the video quality. If you are having playback issues, you can adjust the video quality to improve your experience.
Do you offer refunds?
No, all rentals and purchases are final. Please consider if the Lizi Hance Academy product is right for you prior to purchase.
